Shipping Policy
Delivery Overview
- Order Cut-Off Time: Orders placed before 16:00 GMT are handled on the same business day.
- Order Processing: Orders are processed within 1–3 days (Monday to Friday).
- Shipping Transit: After dispatch, delivery transit takes 4–6 days (Monday to Friday).
- Estimated Delivery Timeframe: Orders are delivered within 5–9 business days from the date of purchase.
- Order Confirmation and Tracking: A confirmation email is sent after the order is placed. Once shipped, an additional email is provided with tracking details.
- Shipping Costs: Free Shipping on all orders in the United Kingdom
Order Cancellation
Requests to cancel an order should be submitted as soon as possible by emailing support@navelique.com. Cancellations are only possible if the order has not entered the processing stage. If the order has already been delivered and is no longer required, a return request can be made in accordance with the Return and Refund Policy.
Damaged or Incorrect Items
If an order is received in a damaged condition or contains incorrect items, notification should be sent to support@navelique.com and include the following information:
- The order reference number
- A short description of the issue
- Clear images of the product and its packaging
Following assessment, either a replacement or a full refund will be provided.
Potential Delivery Delays
Delivery schedules may be impacted by factors outside of operational control, including:
- High order volumes or public holidays
- Severe weather conditions or natural events
- Courier disruptions or operational delays
If a Delivery Is Delayed
- Please allow up to three additional business days beyond the estimated delivery period.
- If the order has not arrived after this extended timeframe, contact support@navelique.com for further support.