Navelique provides structured information regarding returns, refunds, exchanges, order cancellations, and damaged items. If a purchase does not meet expectations, the procedures outlined below apply.
-
Return Window:
Items can be returned within 30 days from the delivery date.
-
Restocking Fees:
No restocking fees are applied.
-
Refund Processing:
Approved refunds are processed within 7 days.
-
Return Shipping:
Return shipping costs are the responsibility of the customer.
-
Exchanges:
Exchanges are permitted under defined conditions.
-
Reference:
All returns are subject to the Terms of Service.
Order Cancellation
Requests to cancel an order should be submitted as soon as possible by emailing support@navelique.com. Cancellations are only possible if the order has not entered the processing stage. If the order has already been delivered and is no longer required, a return request can be made in accordance with our return steps and requirements.
Damaged or Incorrect Items
If an order is received in a damaged condition or contains incorrect items, notification should be sent to support@navelique.com and include the following information:
- The order reference number
- A short description of the issue
- Clear images of the product and its packaging
Following assessment, either a replacement or a full refund will be provided.
Returns
Return Requirements
Items returned within 30 days of delivery must meet all of the following conditions:
- Unused and unwashed
- Returned in original packaging
- All tags attached
Return Procedure
Contact support@navelique.com and provide the order number along with the reason for return.
Wait for confirmation and approval before sending the item.
Follow the return address and packaging instructions provided.
Package the item securely to prevent transit damage.
Refunds
Email confirmation is issued once the return has been received and approved.
Refunds are processed to the original payment method within 7 days of approval.
Additional processing time may apply depending on the bank or payment provider.
Additional Information
Customers remain responsible for return shipping costs on non-defective items. Returned products should be securely packaged to avoid damage during transit.
Exchanges
Exchange requests must be submitted within 30 days of delivery by contacting customer support. The exchange process includes:
1. Request Submission:
Email support@navelique.com with the order number and the item requested for exchange.
2. Item Conditions:
Unused, unwashed, in original packaging and all tags attached
3. Next Steps:
After review, instructions will be provided for returning the original item and receiving the replacement.